Terms and Conditions
Please note that acceptance of these terms and conditions, including the cancellation policy, is mandatory when making a booking.
Our Terms & Conditions:
- Standard check-in is as of 3pm and check out time is 10am. No early check in or check out is accepted unless pre-approved by management.
- Facilities and grounds are for paying guests only. No visitors are allowed unless pre-approved by management before entering the premises. Management reserves the right to ask any unapproved visitors to leave immediately.
- No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on the property.
- We will do our best to accommodate requests for a specific cottage, but we cannot guarantee availability
- Sunshine Valley Cottages offers Wi-Fi internet access to connect to the Internet. Sunshine Valley Cottages cannot be held responsible for non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorized online transactions using our Wi-Fi access.
- Guests or their visitors are responsible for damage, loss or theft from their cottage and on the property. The guest shall bear all costs arising from such damage.
- We kindly ask that cottages are left in the same condition as they were upon arrival. As a self-contained accommodation, we do not offer hotel-style cleaning services. If additional cleaning is required after check-out, a cleaning fee may apply.
- The owners reserve the right to cancel any booking should any unforeseen circumstances arise. In this case the full amount will be refunded.
- There is one car park per cottage. All vehicles and their contents are parked at owner’s risk.
- We do not accept any responsibility for damage and/or theft from vehicles parked within the premises.
- Please note that Sunshine Valley Cottages reserves the right to amend the Terms and Conditions at any time.
Pets:
- Pets are welcome, but adherence to our pet policy is required: https://www.sunshinevalleycottages.com.au/pet-policy/
- We charge a fee ($10 per night per pet) for the pets stay.
Payment Terms:
- The full amount of your stay will be charged 30 days prior to arrival, except for bookings during Christmas or Easter, which have different payment terms.
- For bookings during the Easter long weekend and 22 December till 5 January, a non-refundable prepayment of 50% of the total booking price is required at the time of reservation. The remaining balance will be charged 30 days before arrival.
- Payment methods: Accept Visa, MasterCard
Cancellation Policy:
- Cancellations made up to 30 days before arrival will not incur any fees (excluding deposits for bookings during the Christmas or Easter period)
- For cancellations within 30 days of arrival, bookings are non-refundable and non-transferable.
- In the event of a no-show or early departure, the full amount of the original reservation will be charged, and your booking will be automatically cancelled.
- If you wish to cancel, a formal written notice must be submitted as outlined in our terms and conditions.
- We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
As a small family business, we truly appreciate your understanding and cooperation in adhering to our cancellation policy.