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Terms and Conditions

Please note that acceptance of these terms and conditions, including the cancellation policy, is mandatory when making a booking.

Our Terms & Conditions:
  • Standard check-in is as of 3pm and check out time is 10am. No early check in or check out is accepted unless pre-approved by management.
  • Facilities and grounds are for paying guests only. No visitors are allowed unless pre-approved by management before entering the premises. Management reserves the right to ask any unapproved visitors to leave immediately.
  • No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on the property.
  • We will do our best to accommodate requests for a specific cottage, but we cannot guarantee availability
  • Sunshine Valley Cottages offers Wi-Fi internet access to connect to the Internet. Sunshine Valley Cottages cannot be held responsible for non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorized online transactions using our Wi-Fi access. 
  • Guests or their visitors are responsible for damage, loss or theft from their cottage and on the property. The guest shall bear all costs arising from such damage. 
  • We kindly ask that cottages are left in the same condition as they were upon arrival. As a self-contained accommodation, we do not offer hotel-style cleaning services. If additional cleaning is required after check-out, a cleaning fee may apply.
  • The owners reserve the right to cancel any booking should any unforeseen circumstances arise. In this case the full amount will be refunded.
  • There is one car park per cottage. All vehicles and their contents are parked at owner’s risk.
  • We do not accept any responsibility for damage and/or theft from vehicles parked within the premises.
  • Please note that Sunshine Valley Cottages reserves the right to amend the Terms and Conditions at any time.
Pets:
Payment Terms:
  • The full amount of your stay will be charged 30 days prior to arrival, except for bookings during Christmas or Easter, which have different payment terms.
  • For bookings during the Easter long weekend and 22 December till 5 January, a non-refundable prepayment of 50% of the total booking price is required at the time of reservation. The remaining balance will be charged 30 days before arrival.
  • Payment methods: Accept Visa, MasterCard
 
Cancellation Policy:
  • Cancellations made up to 30 days before arrival will not incur any fees (excluding deposits for bookings during the Christmas or Easter period)
  • For cancellations within 30 days of arrival, bookings are non-refundable and non-transferable.
  • In the event of a no-show or early departure, the full amount of the original reservation will be charged, and your booking will be automatically cancelled.
  • If you wish to cancel, a formal written notice must be submitted as outlined in our terms and conditions.
  • We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
 

As a small family business, we truly appreciate your understanding and cooperation in adhering to our cancellation policy.