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Terms and Conditions

Please note that acceptance of these terms and conditions, including the cancellation policy, is mandatory when making a booking.

Our Terms & Conditions:

  • The full amount of your stay will be charged 30 days before arrival, unless the booking is for the Christmas or Easter period. In such cases, please refer to our payment terms for specific conditions.
  • Standard check-in is as of 3pm and check out time is 10am. No early check in or check out is accepted unless pre-approved by management.
  • Facilities and grounds are for paying guests only. No visitors are allowed unless pre-approved by management before entering the premises. Management reserves the right to ask any unapproved visitors to leave immediately.
  • No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on the property.
  • When requesting a certain cottage we will do our best to make sure you stay in that cottage, but we can not guarantee this.
  • Sunshine Valley Cottages offers Wi-Fi internet access to connect to the Internet. Sunshine Valley Cottages cannot be held responsible for non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorized online transactions using our Wi-Fi access.
  • Guests or their visitors are responsible for damage, loss or theft from their cottage and on the property. The guest shall bear all costs arising from such damage. 
  • The guest is responsible for maintaining cleanliness and treating the property with respect. Failure to do so may result in additional charges.
  • The owners reserve the right to cancel any booking should any unforeseen circumstances arise. In this case the full amount will be refunded.
  • There is one car park per cottage. All vehicles and their contents are parked at owner’s risk.
  • We do not accept any responsibility for damage and/or theft from vehicles parked within the premises.
  • No refund in case of anticipated departure.
  • We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
  • Payment methods: Accept Visa, MasterCard, Cash.
  • Please note that Sunshine Valley Cottages reserves the right to amend the Terms and Conditions at any time. 

Pets:

Cancellation Policy:

  • The full amount of your stay will be charged 30 days before arrival.
  • Cancellations made up to 30 days prior to arrival will incur no fees.
  • For cancellations within 30 days of arrival, bookings are non-refundable and non-transferable.
  • In the event of a no-show or early departure, the full amount of the original reservation will be charged, and your booking will be automatically canceled.
  • If you wish to cancel, a formal written notice must be submitted as outlined in our terms and conditions.
  • We strongly recommend securing travel insurance to cover any cancellations or unforeseen emergencies.
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Important Notice: Please be aware that a different cancellation policy applies for stays between 22nd December to 5th January and the Easter Long Weekend. We encourage you to review the specific terms for these dates before making a cancellation decision.

As a small family business, we truly appreciate your understanding and cooperation in adhering to our cancellation policy.

Payment terms and Cancellation Policy Easter long weekend and 22 December till 5 January.

  • A non-refundable prepayment of 50% of the total booking price will be charged at the time of reservation.
  • The remaining balance will be charged 30 days prior to arrival.
  • If you book or cancel within 30 days of arrival, the full amount of the reservation will be charged.